To place any orders please contact Sales@gl-e.uk or call our office on 01905 610200.
To place any orders please contact Sales@gl-e.uk or call our office on 01905 610200.
Our fastest answers to the most common EV-IQ issues.
Having trouble connecting to the app?
We recommend simply tapping your RFID card to the charger to start charging quickly and easily (Make sure your charging cable is properly attached to both the vehicle and charger).
The EV-IQ logo will turn from blue to green and it will enter its 10 minute randomised delay. Charging will then commence.Â
A flashing red light indicates that the charger has detected an issue. The flashing sequence can help our technical team identify the cause, so it’s important to capture it accurately.
Record a short video of the charger while the red light is flashing, making sure the full sequence is visible.
Then send the video to sales@gl-e.uk. A member of our technical team will review it and advise you on the appropriate next steps.
If you go onto your phones connected Bluetooth devices find the chargers serial number, tap on it and forget device before reconnecting, following the previous steps on how to connect the charger.
The code for the charger is 123456
Please see the link here for some instructions to help you connect your charger online on the Installer Miles app
Each charger of this model comes with two RFID activation cards that have been specifically registered to their charger. These can be used to start charging by plugging in your vehicle and tapping the card on the marked area on the front of the face plate.
You can still use the charger without an RFID card by setting it up on Electric Miles or you can purchase a replacement by contacting sales@gl-e.uk
Please contact your installer/developer and ask if they can locate them.Â
Every charger is supplied with 2 RFID cards specific to that charger.Â
Do not worry, if they can’t find them, they will follow their remedial process and arrange for more to be assigned and sent.
Unless purchased direct, please contact your installer/developer and follow their remedial process.Â
If you contact us, we will only inform you to do this.
Each charger of this model comes with two RFID activation cards that have been specifically registered to their charger. These can be used to start charging by plugging in your vehicle and tapping the card on the marked area on the front of the face plate.
You can still use the charger without an RFID card by setting it up on Electric Miles or you can purchase a replacement by contacting sales@gl-e.uk
The code for the charger is 123456
If you go onto your phones connected Bluetooth devices find the chargers serial number, tap on it and forget device before reconnecting, following the previous steps on how to connect the charger.
For any issues with Electric Miles, please visit our Electric Miles page which can be found below:Â
Visit here to access troubleshooting and user guides for both Installer Miles and Electric Miles.Â
Each charger of this model comes with two RFID activation cards that have been specifically registered to their charger. These can be used to start charging by plugging in your vehicle and tapping the card on the marked area on the front of the face plate.
You can still use the charger without an RFID card by setting it up on Electric Miles or you can purchase a replacement by contacting sales@gl-e.uk
For any issues with Electric Miles, please visit our Electric Miles page which can be found below:Â
Visit here to access troubleshooting and user guides for both Installer Miles and Electric Miles.